“The right agent won’t be an app.” – @​vkhosla “Where do most people live? They live in their email, they live in text messaging, they live in Slack.” “The ap

“The right agent won’t be an app.” – @​vkhosla “Where do most people live? They live in their email, they live in text messaging, they live in Slack.” “The app, if there’s one, is just in the background.” “Meeting a consumer where they are—the consumer experience is really, really important.” [▻…