30% of calls never reaching the right place. A system that could only improve twice a year. One NZ changed both. Look behind the scenes. [▻](https://video.tw

30% of calls never reaching the right place. A system that could only improve twice a year. One NZ changed both. Look behind the scenes. [▻](https://video.twimg.com/amplify_video/2100328880796037120/vid/avc1/1080x1920/51mOog4lQYzBkc45.mp4)