eGain will use Ai4 2026 in Las Vegas to promote enterprise AI built on trusted knowledge management. John Copeland will discuss fixing knowledge bases for bette

BWB News TV • 2026-07-28 23:41 UTC • By Billy Odell Tucker-Robinson

eGain will use Ai4 2026 in Las Vegas to promote enterprise AI built on trusted knowledge management. John Copeland will discuss fixing knowledge bases for better AI results, citing work with BT Group serving 25 million customers.

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