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A bad customer experience can cost more than a transaction. It can cost trust. That’s why deflection is dead. [▻](https://video.twimg.com/amplify_video/206

Quantum News • 2026-06-24 15:23 UTC • By Billy Odell Tucker-Robinson
A bad customer experience can cost more than a transaction. It can cost trust. That’s why deflection is dead. [▻](https://video.twimg.com/amplify_video/206
A bad customer experience can cost more than a transaction. It can cost trust. That’s why deflection is dead. [▻](https://video.twimg.com/amplify_video/2069803490239561728/vid/avc1/720x1280/dSeZSGxFMyzGjctu.mp4)
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