The biggest constraint in delivering exceptional CX was never AI. It was the distance between the people who understand customers and the tools that serve the

The biggest constraint in delivering exceptional CX was never AI. It was the distance between the people who understand customers and the tools that serve them. [▻](https://video.twimg.com/amplify_video/2069491934842720256/vid/avc1/720x720/XfFk68eV3EWYFIGY.mp4)